Difficult Conversations

Author: Douglas Stone
Publisher: Penguin
ISBN: 9781101496763
Size: 11.28 MB
Format: PDF, Kindle
View: 63

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

Difficult Conversations

Author: Bruce Patton
Publisher: Viking
ISBN: 0670921343
Size: 19.21 MB
Format: PDF, Kindle
View: 11

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

Thanks For The Feedback

Author: Douglas Stone
Publisher: Penguin
ISBN: 9781101614273
Size: 15.94 MB
Format: PDF
View: 37

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Real College

Author: Douglas Stone
Publisher: Penguin
ISBN: 9781440649165
Size: 13.88 MB
Format: PDF, Kindle
View: 90

Few people have as much experience helping students cope with college life as Douglas Stone, a long-time Harvard residential adviser and coauthor of Difficult Conversations, and Elizabeth Tippett, recent Harvard graduate and founding director of the university?s peer mediation program. In Real College, they join forces to help students deal with nightmare roommates, handle academic pressures, make smart choices about alcohol and sex, communicate with parents, and address all the other big issues that can make college as challenging as it is exciting. Stone and Tippett deliver insightful, pragmatic advice with humor and compassion, in a style that parents and students alike will appreciate. This is one book that no college student should be without.

Getting To Yes

Author: Roger Fisher
Publisher: Random House
ISBN: 9781448136094
Size: 10.28 MB
Format: PDF, Docs
View: 82

The world's bestselling guide to negotiation. Getting to Yes has been in print for over thirty years, and in that time has helped millions of people secure win-win agreements both at work and in their private lives. Including principles such as: Don't bargain over positions Separate the people from the problem and Insist on objective criteria Getting to Yes simplifies the whole negotation process, offering a highly effective framework that will ensure success.

Having Hard Conversations

Author: Jennifer Abrams
Publisher: Corwin Press
ISBN: 9781452295664
Size: 15.79 MB
Format: PDF, Mobi
View: 76

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes